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5 Why tool
A problem well defined is a problem half resolved.
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n5-Why:
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n-Specific problem:
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n–Why did we have the problem?
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n-Problem not detected:
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n–Why did the problem reach the Customer?
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n-System failure:
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n–Why did our system allow it to occur?
A practical tool and template.
5 whyhttp://supplierlifecycle.com/wp-content/uploads/woocommerce_uploads/2017/10/5Whys-Templete.xls